SHIPPING POLICY
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​We aim to process your order within 8 working hours of it being placed. Please allow for 1 working days for your parcel to be shipped. Courier/Shipping generally should arrive your address within 3-5 days from the date it was shipped.
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Windmill Junction only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
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Once an order has been placed, payment accepted, and order shipped, it is shipped with a courier under a trackable waybill reference. We are not liable for any errors made by these services.
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Once you have received your parcel, please open it with care. Windmill Junction is not liable for any items damaged during the opening of your parcel. Any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
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REFUND & EXGHANGE POLICY
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1 REFUND POLICY
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We want all of our customers to be happy with purchases made at Windmill Junction. If you receive any products that have a manufacture fault, you may contact us within 7 days (ie. 1 week) of receiving it and we will offer you a full refund of the item or a replacement should one be available. Windmill Junction will only offer a full refund on items that have a manufacturer's fault. The purchase price is the amount you paid for the product and does not include any delivery costs.
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Please email us to arrange collection of the product via trackable service.
Products returned must be unused and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (1 week after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected.
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2 EXCHANGE POLICY
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If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard courier costs and delivery times will apply.
You are responsible for the courier costs of returning the item. We recommend using registered courier services to return items, as we are not liable for any items lost in the post.
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When returning your merchandise, consider using a trackable shipping service, as we cannot be liable for missing parcels. Shipping costs are non-refundable. Only full-priced items may be exchanged, sale items are final.
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If you would like us to arrange the return - return shipping costs are R79 - please email us to arrange this.
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Products returned must be unused and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (1 week after receipt of your parcel). Please ensure when returning the parcel that the Products are properly protected.
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This Return policy excludes:
- all products bought on sale
- earrings/ hair accessories for hygiene reasons
- custom made items
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Please consider that many of our products are crafted by hand, and therefore may vary slightly from the photos.
Please e-mail us at info@windmilljunction.co.za with a clear image of any fault or discrepancy to arrange an exchange or refund.